Absolutely. As soon as your order leaves our warehouse, we'll send you a tracking email (where available). If your parcel decides to take the scenic route, you'll be the first to know.

We pack and dispatch orders Monday to Friday. Place your order before 2pm (UK time) and we'll usually ship it the same working day. Orders placed after 2pm, on weekends or bank holidays will be packed the next working day.

Most orders leave our warehouse within one working day. As soon as they're on their way, we'll send you a confirmation email with tracking details (where available), so you can follow your parcel's journey to your bathroom.

If your order hasn't been dispatched yet, absolutely. Just get in touch as soon as possible and we'll do our best to update it. Once it's left us, the courier takes over and changing the address isn't always possible.

Yes! We ship to most countries around the world. Shipping costs and delivery times vary depending on your location, and you'll see the available options at checkout.

First, check your tracking link for the latest update. Couriers can occasionally run behind schedule, especially during busy periods. If your estimated delivery date has passed and there's still no sign of your parcel, get in touch and we'll help track it down.

Good news: Most orders arrive without any import duties. Depending on your country, local customs may charge import duties or taxes before your parcel is delivered. These charges are set by your local customs office, not us.

That's rare, but it can happen. If your tracking hasn't updated for several days or your parcel is well past its estimated delivery date, let us know. We'll investigate with the courier and make sure you aren't left brushing with your finger.

Your phone number helps the courier contact you if there's a delivery issue or if they need extra information to complete your delivery. We won't use it for marketing or random chats. Promise.

If you've changed your mind, you can return unopened products within 30 days of receiving your order. Simply get in touch before sending anything back and we'll guide you through the process. For hygiene reasons, we can't accept returns of opened oral care products unless they're faulty.